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Customer Care

In case you need any assistance with placing your order or have any questions, please contact us through the contact form or chat service on the website. We will be happy to assist you the best we can.

Privacy & Safety

We ask you for certain personal data to provide you with the products or services you request. For example, when you make purchases, contact us, request to receive communications, create an account to join our community, participate in our events or contests, or use our digital platform (store, forum etc.). 

We would like to inform you that privacy and safety of our customers is very important to us. When you share your information with us, we will only use and store this information in order to fulfil your orders and sent periodic newsletters with updates. 


We use third-party banking to verify payment hence we do not receive your payment information ourselves. Once your purchase has been completed, we will sent you an email confirmation informing you that we have processed your order successfully and when we have submitted your order to the shipping company (if applicable) or to confirm the order pick-up location and time for local (Curacao) purchases. 

Wholesale Inquiries

If you are a wholesaler / retailer who is interested in selling our products through your store, please email us with your request and contact information. We have beautiful products that are in high demand and would love to expand our business by working with local or international retailers to sell our brand through local stores all around the world.

Terms of sale

How to purchase products at our digital shop

To complete your purchase at our digital shop, you must provide your full name, e-mail address, valid delivery address, and payment method to place an online order. You may need to adjust your device settings or set your browser to accept functional cookies and pop-ups in order to be able to use all the functionalities of the digital shop, which includes adding items to your shopping cart and submitting your order. 

When you submit an order, we will send an email acknowledging receipt of your order (“Order Confirmation”).  Our acceptance of your order takes place when the products are shipped to you; we will send a second email confirming that the products have been shipped. If we are unable to supply you with a product, we will inform you of this in writing and will not process the order for that product. 

Our right to reject your purchase or cancel your order

Sale of products and fulfillment of all orders through our online store is subject to availability and is at our discretion in managing inventory. We explicitly reserve the right to limit, decline or reject any sales and orders for any reason, without being liable for any damage or costs other than repayment of any amount received from you in relation to such sale or order, in situations including but not limited to:

  • an event outside of our control;

  • the product you seek to purchase is not available or in stock;

  • your address, billing information or form of payment is incorrect or cannot be verified;

  • your order is flagged by our security systems as potentially fraudulent, or an order placed with automated ordering software or technology;

  • there is evidence that your order (single or cumulative orders) was purchased for the purpose of resale, tax evasion, or other fraudulent purpose;

  • your order was flagged for freight forwarding or shipping to an address or service provider that enables or allows foreign export or unlawful avoidance of sales tax;

  • your purchase or order exceeds product purchase limits (quantity and/or dollar amount);

  • your account and/or purchase history shows an excessively high volume of returns;

  • there is evidence that you are not eligible to make purchases; or

  • in the event of misspelling, pricing or other errors or mistakes at the Aurora Fitness pop-up store where you wish to order or purchase.

Aurora Fitness will determine whether any of the above events have occurred in its sole discretion.

Title transfer and risk of loss

With the exception of products purchased or picked up at our Aurora Fitness pop-up store, title and risk of loss for products purchased from Aurora Fitness pass to you upon our delivery to the carrier.  Title and risk of loss for products purchased online and picked up at pre-determined location or pop-up store or directly purchased at our Aurora Fitness pop-up store will pass to you upon your authorized receipt of those products. Title to product(s) will not transfer until full payment has been received.

Indemnification and release

To the fullest extent permissible by applicable law, you agree to indemnify, defend, and hold harmless Aurora Fitness Inc., its affiliates, officers, directors, employees, agents, licensors and suppliers (the “Aurora Fitness Parties”) from and against all claims, losses, liabilities, expenses, damages and costs, including, without limitation, attorneys' fees, arising from or relating to your conduct in connection with any Aurora Fitness pop-up store or with other Aurora Fitness pop-up store users or consumers, or any violation of these Terms of Sale, any law or the rights of any third party. You, for yourself and on behalf of your heirs, estate, insurers, successors and assigns, hereby fully and forever release and discharge the Aurora Fitness Parties from any and all claims or causes of action you may have for damages arising from or relating to your conduct in connection with any Aurora Fitness pop-up or digital store or with other store users or consumers, or any violation of these Terms of Sale, any law or the rights of any third party. 

Limitation of liability

To the fullest extent permissbible by applicable law, the maximum aggregate liability of either party to the other on all cliams arising from or relating to this agreement, whether in contract, warranty, tort, strict liability, statute, or otherwise, shall be limited to the sum paid to Aurora Fitness for the product(s) purchased in the relevant transaction.

Disclaimer of warranty

Aurora Fitness provides access to our stores "as is" and "as available", without any representation or warranty of any kind, whether express, implied or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, title or non-infringement on all uses and/or purchases.

Payment Methods
Payment Methods

Payment methods

We accept payment methods at check out of our online store, which include:

- Credit / Debit Cards

- Offline Payments (Curacao pick-up and delivery only)

- Gift cards (online)

Redemption/use of Aurora Fitness gift cards to purchase products is subject to the Aurora Fitness Gift Card Terms and Conditions posted on the Gift cards page at Aurora and are valid for 1 year from the date of purchase. Please do not try to pay using any payment method not posted on the digital store. If you do, we will not be liable for any loss of the payment or any other damages that may result from this action. 

Payment processing

If you pay by credit or debit card, we will pre-authorize and hold the amount due when you place an order. The following fields will be required when processing all credit card transactions: Credit Card Number, Expiration Date, Amount, Phone number, Address, City, Country, Email, First Name, Last Name, CVV.

Once your order ships, we will deduct the pre-authorized amount from your account. 

Prices and currency

The product prices displayed on products within the digital store do not include sales tax. Shipping rates are applied per order based on the weight of your order. 

Prices are quoted and exclusively payable in US dollars. 

The prices of the products will be as displayed in the digital Aurora Fitness store. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation. 

Your total order price

The total price specified in the final check out screen on our digital store does not include local taxes or import duties due, but only shipping costs (if applicable). This price will be recorded in the Order Confirmation for digitally placed orders, which we recommend you print or download for future reference. For purchases at our pop-up stores, actual tax (if applicable) will appear on your printed receipt, which we recommend you save for future reference. If you pay by credit or debit card, the total amount for your entire purchase will be reflected on your statement in your local currency. 

If your local currency is not in US dollars, your bank or credit card issuer will apply exchange rate and any fees according to terms and regulations applicable to you and the bank/issuer of your credit or debit card. The exchange rate and any fees applied by the bank/issuer are beyond our control and for the customer's account. 

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